Privacy Policy

True Blue Tree Management (True Blue Trees)
ABN: 85 609 242 015
Effective Date: 01/01/2026

1. Introduction

True Blue Tree Management (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us, including via our website, Facebook Lead Forms, phone, email, SMS, and in person.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Residential or service address
• Suburb and postcode
• Photographs of trees or property you provide
• Details about your enquiry or requested services
• Payment information (processed securely via third-party providers)
• Records of communication with us
• Marketing preferences

We only collect information reasonably necessary to provide our services.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

• Through our website contact forms
• Via Facebook Lead Ads and social media platforms
• Over the phone
• Via email or SMS
• When you request a quote or site inspection
• When making online payments
• When engaging our services

We may also collect limited technical data such as IP addresses and website usage data through cookies and analytics tools.

4. Why We Collect Your Information

We collect and use your personal information to:

• Provide tree services and arborist works
• Prepare and issue quotes
• Schedule site visits and bookings
• Process payments
• Communicate regarding your job
• Send invoices and receipts
• Respond to enquiries
• Send marketing communications (where consent has been provided)
• Improve our services and operations
• Comply with legal obligations

We do not sell your personal information.

5. Online Payments

Where online payments are made, payment information is processed securely via third-party payment providers. We do not store full credit card details on our servers.

Payment providers may collect and store your payment details in accordance with their own privacy policies.

6. CRM and Data Storage

We use Customer Relationship Management (CRM) software and cloud-based systems to manage client enquiries, quotes, scheduling, and communication.

Your personal information may be stored securely in electronic systems, which may be hosted in Australia or overseas. We take reasonable steps to ensure that any third-party service providers comply with privacy obligations.

7. Marketing Communications

We may send marketing emails or SMS messages regarding:

• Seasonal tree maintenance
• Storm preparation
• Special offers
• Business updates

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Replying “STOP” to SMS messages
• Contacting us directly

We will promptly honour all opt-out requests.

8. Disclosure of Personal Information

We may disclose your personal information to:

• Employees and subcontractors involved in your job
• Payment processors
• CRM and cloud service providers
• IT support providers
• Professional advisers (e.g., accountants, insurers)
• Government authorities where required by law

We only disclose information necessary to perform services or meet legal obligations.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Password-protected systems
• Secure cloud storage
• Restricted access to authorised personnel
• Secure payment gateways

However, no method of electronic transmission or storage is completely secure.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.

Requests can be made using the contact details below.

11. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Monitor website performance
• Improve user experience
• Measure advertising effectiveness

You can disable cookies in your browser settings.

12. Facebook and Third-Party Platforms

If you submit information via Facebook Lead Forms or other social media platforms, your information is also subject to the privacy policies of those platforms.

We receive the information you voluntarily provide through those services for the purposes outlined in this policy.

13. Complaints

If you believe we have breached your privacy rights, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

True Blue Tree Management

Phone: 0447 035 214

Email: info@truebluetrees.com.au

Website: www.truebluetrees.com.au

15. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website – www.truebluetrees.com.au/privacy-policy